Frequently Asked Questions
What is salvage?
Salvage refers to items that have been returned, lightly used, or have minor imperfections. These products are still in great condition but are sold at a discounted price.
Are your products new?
Our products are either new with tags or like-new condition. They may have been returned or have minor flaws, but they are thoroughly inspected to ensure quality.
Do you offer refunds or exchanges?
Due to the nature of salvage items, all sales are final. We do not accept returns, exchanges, or offer refunds.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your package’s delivery status.
Do you ship internationally?
Currently, we only ship within the United States.
How are your products priced?
Our products are priced significantly lower than retail due to their salvage nature. Discounts vary depending on the item’s condition.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
How often do you restock?
We add new items regularly, but inventory is limited. Check back often for the latest deals.
Can I cancel or modify my order?
Once an order is placed, we process it quickly to ensure fast shipping. Therefore, cancellations or modifications are not guaranteed.
Are your products clean and safe?
Yes, all items are inspected, sanitized, and repackaged to meet quality standards before being listed for sale.
Do you offer gift cards?
At this time, we do not offer gift cards.
How can I contact customer service?
For any questions or concerns, please reach out through our contact form on salvagepajamas.com.
Where is your warehouse located?
Our operations are based in the U.S., and all orders ship from within the country.
Do you have a loyalty program?
We currently do not have a loyalty program but may introduce one in the future.
Can I sell my used pajamas to you?
We do not purchase used items from individuals at this time.
How do I care for my salvage pajamas?
Follow the care instructions on the label. Most items can be machine washed on a gentle cycle.
Do you offer wholesale options?
For wholesale inquiries, please contact us via salvagepajamas.com.
Why are some items missing tags?
Some items may have tags removed due to their salvage nature, but they are still in excellent condition.
Are your pajamas true to size?
We provide size charts for each product to help you find the best fit. If unsure, check the product description for guidance.
Do you carry seasonal styles?
Yes, we offer a variety of styles year-round, including seasonal designs.
How can I stay updated on new arrivals?
Subscribe to our newsletter on salvagepajamas.com for the latest updates and promotions.